Applicant FAQs
Purpose of this "Frequently Asked Questions" Document
This document is designed to quickly answer the most commonly
asked Applicant questions. It is designed to work with the Applicant Support
Duties document. The Applicant Support Duties document has more in depth
directions on how to do some of the technical items (cookie, temp. internet
files, etc).
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I am sorry that you had
trouble completing your application in the online system. The most
likely reason you were logged out is that the Internet connection between your
computer and our servers was lost at some point during the application process.
Another possibility is that for security reasons, the system automatically logs
you out if you do not move within pages at least once within a 60-minute
timeframe. The system requires that you click "Save" on the final page of the
application (which contains the Certification Statement) in order for you to
apply to a position with your application.
To recover the portion of the
application you have started please follow the following steps:
-
Log in to the employment site with your user name
and password.
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Click the Manage Documents link on the far left
hand side of the screen.
-
From the Manage Documents Page you can edit and
view your application.
-
If you do not have an application to view/edit
you can create an application from this page by clicking Create Application.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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I am sorry that you
have had trouble using the site. In order to assist you, I may need more
information, including what browser and specific version you are using, and the
exact steps you are taking to try to access the site, as well as the text of any
error message that you have received.
In order to
troubleshoot why this is happening, there a few general things you may try,
starting with the easiest step to the most difficult.
-
Close all your browser windows, open a new browser window, and type
the URL directly into the browser address bar.
-
If you have access to more than one type of browser on your computer, try
using a different browser. The site is accessible in many browsers but is
recommended to be used with Internet Explorer 5.5 and higher.
-
Adjust the
settings on your browser to check for newer pages on every visit to the page or
“automatically”. Details of how to make these adjustments can be found in the
attached document.
-
The site
requires JavaScript and Session Cookies, so please check to see that your
browser is set up so that javascript and session cookies are enabled. I have
attached a document that details how to modify these settings if you need
assistance.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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I am sorry you are having trouble
logging in to the Employment site. Perhaps the system is having trouble with
the password you are entering. Please try the following:
-
From the website,
click the "Login" link on the left, and then click "I Forgot My Password" (below
the boxes where you enter your username and password).
-
At the prompt, enter
your User Name.
-
The system will ask
you the password retrieval question that you entered when you originally created
your account. Respond with the answer you selected when you created your
account (the answer is case-sensitive).
-
The system will
reset your password to be the same as your User Name.
-
Enter your User Name
and new password (also your User Name) in the login boxes. You will immediately
have to change your password once you have logged in.
This should enable you to log
in, view your application and apply for positions online. If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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Thank you for your interest in
employment with this university. Below are instructions for applying for
positions with the online system.
Please return to the online
employment site at http://careers.unca.edu. Once you enter the site, you may complete an
online application by clicking "Create Application", then follow the directions
on each screen that comes up.
After completing and saving
your application, you may apply your saved application to positions that are of
interest to you. To do so, click "Search Postings", then click "View" under a
Job Title that interests you, then click the "Apply For This Posting" button.
Follow the instructions on the screens that follow in order to complete the
application process.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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Cookies are required for our
site to be able to manage where a person is in the site. We do not capture any
personal or computer information in those cookies. If you are still concerned,
you are welcome to delete the cookies once you have completed the application
process.
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If the position you are applying for
accepts resumes or other documents, you will have the opportunity to attach your
documents after you have clicked the Apply for this Position button for the
position you are applying to.
After clicking that button and
answering any questions associated with that position, an Attach Documents
screen will appear, which will inform you of the documents that are accepted for
that position (if any). The online employment site accepts documents in
Microsoft Word or Adobe Acrobat (.pdf) format, of a file size less than 2 MB.
If neither format is available to you, you may copy and paste the text of your
document into the "Paste a new Resume/CV" box.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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The online employment site only
accepts documents in Microsoft Word or Adobe Acrobat (.pdf) format, of a file
size less than 2 MB. If neither format is available to you, you may copy and
paste the text of your document into the "Paste a new Resume/CV" box. You can
attempt this action again by logging into the site, clicking on "Manage Jobs"
and then "Attach Documents".
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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Document problem being Resolved
I am sorry you are having problems attaching your documents. We are actually
having technical difficulties with our document server. Please attempt to attach
your documents later this evening or tomorrow. If you are still getting a
system error, you may send me your documents and I will attach them for you.
Just specify what position you are applying to and at what university. Thank you
for your patience.
-
Document problem Resolved
I am sorry you were having
problems attaching your documents. We were actually having technical
difficulties with our document server. At this point, the document issue has
been resolved and you should not have any problems uploading your documents.
However, should you experience any difficulty, you may send me your documents
and I will attach them for you. Just specify what position you are applying to
and at what university. Thank you for your patience.
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The reason you might be
having problems viewing your PDF documents is the way your Adobe Acrobat Reader
is set up.
To adjust your Adobe Settings:
-
Close all browser windows.
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Open Adobe Acrobat (must 5.0 or greater).
-
If Adobe is version 5.x, do the following. For version 6.x, go to step
4.
a. Choose Edit-Preferences-General.
b. Select Options on the left.
c. Uncheck "Display PDF in Browser".
4. If Adobe is version 6.x, do the following.
a. Choose Edit-Preferences.
b. Select Internet on the left.
c. Uncheck "Display PDF in Browser".
5. Close Adobe Acrobat
6. Open a new browser window, log into the Employment site, and give it
another try.
If you are using a Mac, an Apple program called PDFViewer is the default
PDF viewer. If you open the file in PDFViewer, save it to your desktop, and open
it in Adobe, it will be readable. For the long-term, you will need to change
your default PDF viewer to Adobe in order to view things properly.
Let me know how this works out. If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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After completing and saving your application, you will either see an
option to manage or edit your application on the left hand menu. Click that
link.
-
If it was an Edit Application
link, you will be able navigate through the pages until you reach the final page
(with the certification statement). Above the Save button you should see a link
that says “Preview Application.” Click that link, and in a few moments the
entire application will appear in a new window.
Once your application is displayed in the new window, click File: Print
from your browser menu to print the application. Click the “Close Window”
link in that new window to return to the online employment site.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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Why can't I use the 'back' button?
The reason we disabled the back button was to protect the integrity of
an applicant's data and ensure that they look their best when applying for jobs.
Other sites (like Amazon.com, banking sites, and many others) actually warn you
not to press the back button at times to prevent important transactional data
from being overwritten, lost or doubled which can lead to costly double orders,
mis-transfers, etc. However, they still allow you to use it, opening a window of
possibility that we are uncomfortable with. We actually went forward and
disabled the back button to narrow the possibility of error so that applicant
data is as secure and accurate as we can make it. While not using the back
button may be frustrating at first, the trade off is not only increased
protection of privacy but also the assurance that the information presented to a
potential employer looks as good as intended. Since we are in the business of
helping people find jobs, this was our ultimate concern as you often only get
one chance to make a good impression when trying for a job.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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I'm sorry
that you experienced difficulty accessing the employment site. To use the site,
please close all existing browser windows, then go to:
http://careers.unca.edu
We require that all visitors to the site enter through this
main entry page to ensure that everyone's information is stored correctly. If
you need further assistance, please do not hesitate to contact Technical Support
by phone or email.
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Our new online employment site
has only recently gone live, and the employment office will be adding postings
into the system.
If there are not yet any positions
posted that interest you, feel free to complete an online application by
clicking "Create Application", then following the directions. After completing
and saving your application, you may return at a later date, log in with your
user name and password, and apply your saved application to positions that are
of interest to you.
Thank you for your patience as
we transition to a new system. If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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The 500
error generally occurs when browser is using a cached and out of date version of
the web page. The solution is to delete the cached files, and adjust when the
browser checks for newer versions of the web page. It should check for newer
versions each time the applicant loads the page.
Refer
to the Browser Help and/or Cache Settings files for details on assisting
applicants with their browser settings.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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I apologize for the error you're receiving. Sometimes this error
message will occur when the browser window opens from another browser window. To
circumvent this error, close all your browser windows, open a new window from
the browser icon, and type in the URL in the address bar.
If you need further assistance,
please do not hesitate to Contact Us by email
or call (828) 251-6605.
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The computer takes a "snap shot" of your application as soon
as you click on the "Apply to this Position" button. If you make changes to your
application after you click this button, you won't see any new edits associated
with that particular position. I have updated your application manually on our
end (you won't be able to do this) for the position you applied for. If you
click on the Application Status link, you should now see the changes.
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Thank
you for your interest with UNC Asheville. Unfortunately, we are unable to accept
application materials such as resumes, cover letters, etc via email, fax or
mail. Please visit our online application system at
http://careers.unca.edu to apply for positions and to submit your resume. There is an
online applicant tutorial on the login page if you would like further
instructions or feel free to give me a call and I can assist.
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I'm writing in response to your inquires regarding your
qualifications for positions at UNC Asheville.
The
on-line system is designed to send a standard courtesy message to applicants so
that they will have updated information about the status of positions.
Departments will often use a variety of criterion in deciding which applicants
will be considered for interview or hire, and because the specific
decision-making process used by hiring authorities is unique for each position,
this information cannot readily be made available to applicants through the
system.
Your
email about your qualifications can be forwarded to the administrative
representatives of the hiring departments, but we cannot guarantee a response or
assure you that they can or will be able to provide you with any concrete
information about their particular selection process.
I can
appreciate the frustration in not knowing the specifics of any one department's
decision-making process, but many positions at the university are highly
competitive. It may not be that you lack the qualifications for positions,
rather, the departments have simply selected more qualified candidates.
The
on-line system facilitates the application process for multiple positions, and I
encourage you to continue to apply for positions for which you are qualified.
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The
University of North Carolina is an Equal Opportunity / Affirmative Action
Employer. Women, minorities, and people with disabilities are encouraged to
apply.
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to: Joy Duran
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